FAQ

What is our corona sale?

Because of the difficult time corona gave our business we are obligated to sell at a much lower price than we used to. Over 90% of the items on our website have an implemented corona discount.

Our prices will get back up their normal price within a few months.

Your tracking number is not working?

Don't worry if your tracking number is not yet active. It can take up to 7 days after shipment for our logistic partners to activate a tracking number. Rest assured we will do everything in our power to make sure your order(s) gets to you as soon as possible.

What are the reviews on your website?

The reviews our costumers from all over the world leave behind are almost all automatically translated into English. We try not to change any reviews to make them sound better/more english because we don't want to accidentally change the exact message our costumers want to bring across. That is mostly the reason why some reviews sound like Yoda wrote them.

My packet is not yet delivered?

Packages may take longer to arrive than the estimated delivery date that was provided to you. This can be because of a variety of reasons. Please track the order and see where is might be. If nothing shows up then please contact our costumer support team at: contact@bestordersonline.com.

If you have any problems?

If you have any problems you might find on our website. please contact our costumer support team at: contact@bestordersonline.com

I received the wrong item or wrong colour?

Please read our refund policy at: https://bestordersonline.com/pages/refund-policy and contact our costumer support team to issue a full refund.

I received not all my items.

Because of our anonymous package delivery setup, most packages will be sent individually so your other orders might be delivered a bit later or sooner. 

How are your packages packed?

We sell most orders individually in a quality plastic bag with focus on anonymity.

What is our good will promise?

We give a portion of all profit to the organisation 8 billion trees at: https://8billiontrees.com. Because it is the right thing to do!

How does subscription work?

If you have an account on our website you can over time receive customised promo codes for discount up to 60%.

Do you have any other questions?

If you have any other questions please contact our costumer support 24/7. We usually answer within 2 days.